Return and Refund Policy

At Veloura Menswear, customer satisfaction is our priority. We want you to feel confident with every purchase and are committed to providing a simple and fair return experience.

Returns

We accept returns on eligible items within 30 days of delivery. To qualify for a return, items must meet the following requirements:

• Items must be unused, unworn, and in their original condition.

• Items must include original packaging, tags, and accessories when applicable.

• Items must not show signs of wear, washing, damage, or alteration.

To begin a return, please contact our customer support team with your order number and reason for the return. Our team will provide instructions for completing the return process.

Non-Returnable Items

For health, hygiene, and product protection reasons, certain items may not be eligible for return, including:

• Items that have been worn, washed, or altered.

• Items without original tags or packaging.

• Final sale or clearance items (unless otherwise stated).

• Gift cards or promotional credits.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for your refund to appear, depending on your bank or payment provider.

• Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We will review the issue and work to provide a replacement, exchange, or appropriate resolution.

Exchanges

If you need a different size or replacement item, please contact our support team. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error on our part.

We recommend using a trackable shipping method when returning items, as Veloura Menswear is not responsible for items lost during return transit.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled and must follow the return process.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our customer support team. We are happy to assist and ensure you have the best possible shopping experience.

Thank you for choosing Veloura Menswear.